Commercial Cleaning FAQs — Zetland 2017
These are the questions we are actually asked by business owners, practice managers, strata committees and building managers across Zetland NSW 2017. The answers below cover pricing, contract terms, insurance and screening, how we get into a Green Square tower after hours, and how the specialist scopes differ. Pro Clean Corp is servicing Zetland 2017 and surrounds, including Rosebery, Beaconsfield, Green Square, Eastlakes and Daceyville, from our head office at 77 Garfield Street, Wentworthville NSW 2145.
Pricing & Quotes
How much does commercial cleaning cost in Zetland?
Ongoing contracts run $30 to $45 per hour across Zetland 2017, with one-off cleans at $40 to $50 per hour. Clinical, hospitality and fitness scopes sit higher, and build completion work is quoted per project. Every client receives a fixed monthly price after a free walkthrough.
Do you charge for a quote?
No. Walkthroughs and quotes are free, and the quote is itemised room by room so you can compare it honestly against any other bid rather than comparing headline numbers.
Is GST shown separately?
Yes. Quotes display the ex-GST figure and the GST-inclusive total side by side, so there is no surprise ten percent when the first invoice arrives.
Why do some Zetland quotes come in far cheaper?
Anything well below $30 per hour usually hides a thin scope, unrealistic visit times, or missing insurance and police checks. Ask for the certificate of currency and the written scope of work — most very cheap quotes do not survive that request.
Do rates change between Zetland and neighbouring suburbs?
No. The same rate card covers Zetland, Rosebery, Beaconsfield, Green Square, Eastlakes and Daceyville, because one local crew services the whole patch on the same run.
Contracts & Terms
Do you use lock-in contracts?
No. Every agreement is month-to-month with 30 days written notice. We would rather keep your business by doing the work properly than by relying on a termination penalty.
Can the scope change after we start?
Yes. Scopes are living documents — add a room, drop a visit, bring in a quarterly carpet clean. The monthly price is re-fixed in writing and applies from the next billing cycle.
What happens if a clean is not up to standard?
Tell us and we re-attend free of charge, usually within 24 hours. Repeated issues trigger a supervisor site review, and because terms are month-to-month you are never trapped with a contractor you have lost confidence in.
Can one agreement cover several sites?
Yes. Operators with premises across Zetland and the surrounding suburbs get one agreement, one invoice and portfolio pricing, which typically beats quoting each site separately.
Staff, Insurance & Safety
Are your cleaners police-checked?
Every cleaner holds a current national police check before their first shift on any Zetland site. Childcare and school sites additionally require a NSW Working With Children Check, verified and copied to the centre for its staff file.
What insurance do you carry?
Pro Clean Corp carries $20M public liability insurance, professional indemnity and workers compensation. Certificates of currency are provided to landlords, strata managers and building managers on request.
Will we see the same cleaners each visit?
Yes. A consistent team is assigned to your site and inducted on your access, alarms and scope. Planned absences are notified in advance and covered by a cleared replacement, not an unknown agency fill-in.
How do you manage keys, fobs and alarm codes?
Keys and fobs are logged under a signed register, alarm and access codes are stored encrypted and restricted to your assigned team, and every entry and exit is recorded. Lost-key protocol includes immediate notification and locksmith cover.
Services & Property Types
What types of premises do you clean in Zetland?
Offices, strata common areas, medical and allied health suites, childcare centres, gyms and studios, retail tenancies, cafes and restaurants, plus end of lease and build completion work. Each has its own scope template and a dedicated page on this site.
Do you clean newly completed apartments before handover?
Yes. Build completion cleaning is a genuine specialty here given how much of Zetland has been delivered in the last decade. We run a two-stage process — rough clean once trades are off site, then a detail clean immediately before inspection.
Can you clean medical rooms to accreditation standard?
Yes. Documented protocols, zoned colour-coded equipment, TGA-approved hospital-grade disinfectants applied at labelled dwell times, and signed logs that practice managers submit as accreditation evidence.
Do you handle strata common areas in high-rise buildings?
Yes, and it is a large part of what we do in this postcode. Lobbies, lifts, corridors, fire stairs, bin rooms, chute hoppers, basement parking and rooftop amenity, with a monthly photo report to the strata manager or committee.
Do you supply consumables?
If you want us to. Most clients have us manage paper, soap, sanitiser and bin liners at cost plus a small handling margin, restocked on a schedule so nothing runs out mid-week.
Scheduling & Building Access
When do your crews work?
Almost always outside trading hours — pre-dawn for retail and cafes, evenings for offices and clinics, overnight for 24-hour gyms, and daytime rounds for strata common areas. Weekend work is available as part of a regular schedule.
How do you deal with dock bookings and service lifts?
We document the building procedure during onboarding — dock windows, lift booking, security sign-in, waste room location and the after-hours contact. In a Zetland tower that groundwork is the difference between a crew starting on time and losing half a shift.
Can you work without disturbing residents above?
Yes. Low-noise equipment, zone-by-zone sequencing and strict adherence to the quiet hours in the building by-laws are standard practice for every mixed-use site we service.
How quickly can you start?
Most Zetland sites are live within a week of quote approval. Urgent starts — a contractor has walked out, an inspection is looming, a handover date has moved — can often be covered within 48 hours.
Still looking for something specific?
Pricing detail sits on the Zetland cost guide and the rates and inclusions page. Service-specific answers are on the office, strata, medical, childcare and build completion pages, and you can see how the work plays out in practice in our case studies.
Question not answered here? Ask us directly
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